Senior Operations & Customer Experience Specialist | CRM & Technical Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Native

Professional Summary

Senior Customer Experience & Virtual Assistant Specialist bringing 6+ years of multi-industry expertise supporting tech, financial services, e-commerce, and real estate operations. Background includes managing enterprise-level support and client relations for industry leaders like JPMorgan Chase and Telstra.

What I Bring to Your Team:
• Omnichannel & Escalations Management: Expertise in email, chat, and phone support with a track record of handling high-stakes disputes and technical resolutions.
• Systems & Automation: Proficient in Zendesk, Salesforce, HubSpot, and workflow organization tools to keep operations running seamlessly.
• Executive & Property Admin: Experienced in calendar management, lead follow-up, database maintenance, and multi-tier logistics coordination.

Known for exceptional attention to detail, reliability in fast-paced remote environments, and a data-driven approach to client satisfaction.

Skills & Experience

Skills

Compliance 5-10 Years

Records Management 2-5 Years

CRM > Salesforce 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 5-10 Years

• Technical Troubleshooting 5-10 Years

HIPAA Compliance 1-2 Years

Customer Support > Customer Service > Gorgias 1-2 Years

Marketing > CRM > Zoho CRM 1-2 Years

Hubstaff Less than 6 Months

~Data Entry 5-10 Years

Hubspot 2-5 Years

Dispute Resolution 5-10 Years

Accounting > Accounts Payable>Bookkeeping>Quickbooks>Xero Less than 6 Months

Experience highlights

Real Estate Virtual Assistant

Ray White · August/2026 – Present

Provided remote administrative support for real estate and property management operations. Used PropertyMe and Ailo for property records and tenant communication.

Technical Support Representative, Level 2 Faults

Telstra International Philippines · November/2024 – Present

Handled Level 2 fault cases for telecom customers, diagnosing issues and coordinating resolution. Top Performer Club member.

Remote Support Specialist, Tier 2

Concentrix · March/2024 – Present

Resolved escalated technical issues for Apple and AT&T customers. Switched between accounts while meeting quality and handling-time targets.

Healthcare Support & Records Specialist

Teleperformance · July/2023 – Present

Supported healthcare clients with patient records and inquiries in compliance with HIPAA requirements. Maintained accuracy and confidentiality.

Client Services Associate, Banking Operations

JPMorgan Chase & Co. · February/2022 – Present

Assisted banking clients with account inquiries and operations following PCI and banking compliance standards.

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