Remote Technical Support | Video Data QA Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I'm John Carlo a fresh IT graduate from Naga City, Philippines. I completed 486 hours of Salesforce training through Accenture (fully online) and currently work remotely as a video data reviewer, checking video clips and captions for accuracy.

I explain technical concepts in simple, clear language. I built this skill firsthand while developing a church management system as my capstone project, where I worked closely with non-technical staff to understand their needs and train them on the system.

I'm reliable, learn quickly, and comfortable working night shifts or across different time zones. I'm looking for remote roles in technical support, customer service, virtual assistance, data entry, or video/content review.

Tools I work with: MS Word, Excel, MySQL, React.js, and Salesforce basics.

Skills & Experience

Skills

Technical support Less than 6 Months

Salesforce (CRM) Less than 6 Months

Customer Support Less than 6 Months

Office and Administration > Quality Assurance Less than 6 Months

Software > Data Engineering > SQL 1-2 Years

Less than 6 Months

MS Excel 2-5 Years

MySQL 1-2 Years

React.js 1-2 Years

MS Word 2-5 Years

Written Communication 2-5 Years

CRM > Salesforce Less than 6 Months

Customer service > Sales Representative > Customer Support 1-2 Years

Requirements Gathering Less than 6 Months

• Technical Troubleshooting 2-5 Years

Experience highlights

Video Data Annotator / Quality Reviewer

Freelance · September/2026 – /

Review and verify timestamped video clips and captions for accuracy. Serve as first-layer quality reviewer, setting accuracy benchmarks. Follow detailed specifications and adapt to new tools.

Salesforce Trainee (Online)

Accenture Technology Academy · March/2026 – Present

Completed 486-hour self-paced Salesforce training covering CRM fundamentals and support workflows. Practiced professional documentation and remote team communication.

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