Lead Trainer

Verified

$4/hr

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Outline

Looking for Full-Time work (10 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Dedicated Customer Support Specialist and Lead Trainer with 6+ years of experience in telecommunications. Proven track record of operational reliability, leadership, and driving high CSAT scores.

Core Strengths

Training & Onboarding: 3 years directing training programs that boost QA scores and product mastery.
Mentorship: Skilled in 1-on-1 coaching, real-time support, and guiding new hires through nesting.
Customer Service: Expert at resolving complex telco inquiries, technical issues, and billing.
Commitment & Loyalty: Multi-year tenure demonstrating top work ethic and reliability.

Key Experience

Lead Trainer (Telco) | 3 Yrs — Directed onboarding and team upskilling.
Customer Service Expert | 3 Yrs — Resolved priority issues with high CSAT.
Mentor | 2 Mos — Coached new hires to reach target performance faster.

Skills & Experience

Skills

Learning and Development 5-10 Years

call auditing, coaching, team player, customer service, facilitation 1-2 Years

Team Leadership 1-2 Years

Training & Development 2-5 Years

- Customer Service 2-5 Years

*Administrative Support - 2-5 Years

Experience highlights

Lead Trainer

Teleperformance · 2020/2020 – Present

Administrative Assistant

Aim High Colleges Inc. · January/2019 – Present

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