Skills
Detail-Oriented
2-5 Years
Customer Service Representative
2-5 Years
Adaptability & Fast Learner
2-5 Years
Collaboration & Communication
2-5 Years
Accounting > Financial Accounting > Analysis
1-2 Years
Office and Administration > Quality Assurance
1-2 Years
Conflict Resolution
1-2 Years
Content Strategy
1-2 Years
- Customer Service
2-5 Years
Canva > Digital
2-5 Years
Good communicator and guest relations
1-2 Years
Event Planning
1-2 Years
issue resolution
2-5 Years
• Live Chat Support
1-2 Years
Experience highlights
Customer Experience Agent
Alorica Teleservices Inc.
·
January/2025
–
Present
Marketing Associate
Ilocos Urban Wave Resort
·
January/2024
–
Present
Multi-brand content strategy and media production. Event planning and management for large-scale community events. Omnichannel customer support via live chat. Conflict resolution and customer retention.
Customer Service Representative
Avion BPO Corporation
·
January/2023
–
Present
Digital customer support via phone. Issue escalation and resolution management. Customer feedback collection and quality assurance for operational improvements.
