Skills
Hubstaff
2-5 Years
Email Management
10+ Years
outlook
5-10 Years
Spreadsheets and Excel
5-10 Years
Cold Calling (Inbound & Outbound), Lead Generation & Qualification, Appointment Setting, Sales, CRM Management, Objection Handling.
5-10 Years
Office and Administration > Citrix
2-5 Years
Avaya
2-5 Years
Microsoft Teams
2-5 Years
Genesys Cloud
6 Months to 1 Year
Salesforce (CRM)
2-5 Years
~Data Entry
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Complaint resolution
5-10 Years
Multi-Channel Communication
5-10 Years
Experience highlights
Seasonal Customer Care Representative
Nestle Philippines
·
December/2025
–
Present
Responded to high-volume customer inquiries across phone, email, chat, and social media. Managed NAN Optipro milk recall claims by validating customer details and government IDs. Identified health-related reports and routed for consultations. Processed courier pickups and replacement orders.
Seasonal Customer Service Associate
Planet Art
·
November/2025
–
Present
Provided multi-channel support via email, live chat, and phone. Assisted customers with order status, shipment tracking, and product creation process. Resolved print quality and delivery issues. Maintained high CSAT scores and documented recurring technical issues.
Appointment Setter / Property Maintenance Coordinator
Smoke Alarm Testing Services (SATS)
·
August/2021
–
Present
Managed scheduling, appointment cancellations, and notifications across QLD, NSW, SA, and ACT. Provided troubleshooting support via phone, SMS, and email. Handled job allocations for lease renewals and inspections. Maintained CRM database and followed up on overdue inspections.
Customer Service Representative / Escalations Specialist
United Parcel Service (UPS)
·
June/2018
–
Present
Handled multiple accounts: Logistic Universal Parcel, UPS Proactive Response, and UPS Healthcare. Managed end-to-end package tracking, coordinated urgent shipment upgrades for pharmaceutical clients. Coordinated time-critical deliveries for specialty pharmaceuticals and COVID-19 vaccines.
Back Office Support
Startek
·
September/2015
–
Present
Maintained office files and records. Updated contact and mailing lists. Transferred customer accounts across service providers (Verizon, T-Mobile, AT&T, Comcast). Tracked shipments and managed customer setups.
