Skills
Communication Skills , Sales Skills , Relationship Building , Problem-Solving ,
2-5 Years
Experience highlights
Technical Support Representative
RMS Collect Phils
·
May/2024
–
Present
Sales Expert
Asurion
·
December/2023
–
Present
Customer service representative
RMS Collect Phils
·
December/2021
–
Present
As a customer service representative for telco account, my role is to provide assistance to customers by answering their concerns in billing, explaining phone plans, upselling and some basic troubleshooting. Our goal is to provide customer satisfaction by assisting them with patience and empathy.
Customer service representative (order entry)
RMS Collect Phils
·
March/2019
–
Present
As a Customer Service Representative, I assist customers with placing online apparel orders through catalogs, ensuring a smooth and enjoyable shopping experience. I provide support over the phone, helping customers choose the right products, process payments, track orders, and handle returns or exchanges. My strong communication skills, attention to detail, and product knowledge allow me to deliver excellent service while ensuring customer satisfaction.
Cold Caller
Merchant Service Center
·
July/2014
–
Present
As a cold caller, my role is to call business owners to offer our product which is the credit card machine. Our goal is to convince the business owners to send their monthly statements so that our team can give them a quote of how much they can save if they will switch over to us.
