Skills
General Virtual Assistant
1-2 Years
Experience highlights
Intake/Care Coordinator
PAS Woundcare
·
July/2023
–
Present
Coordinated patient intakes, verified insurance eligibility, and scheduled provider visits. Acted as liaison between patients, providers, and agencies to ensure timely wound care services. Managed medical documentation, followed up on treatment plans, and supported supply orders. Maintained compliance with HIPAA regulations while ensuring efficient communication and patient satisfaction.
Senior Agent
Cyber City Teleservices,Inc. an iQor Company
·
June/2015
–
Present
Handled inbound and outbound calls for English and Spanish-speaking clients, providing exceptional customer support across billing, technical issues, and account inquiries. Trained in de-escalation and problem-solving to ensure customer satisfaction. Consistently met KPIs in call quality, AHT, and resolution rates.
