General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Versatile BPO Specialist & Virtual Assistant | Customer Service, Tech Support, Fraud Analysis & Team ManagementLooking for an experienced professional to handle your operations, customer interactions, or team management? With over 5 years in the BPO industry, I offer end-to-end operational support tailored to your business needs.

What I Bring to Your Business:

- Omnichannel Support: Expert in email handling, technical support, concierge services, and customer retention.
- Specialized Skills: Fraud analysis, appointment setting, and high-conversion sales.
- Management & Admin: Proven team management skills, high proficiency in MS Excel & Word, and the ability to seamlessly multitask in fast-paced setups.

I deliver quality results with minimal supervision. Let’s connect to discuss how I can support your business goals!

Skills & Experience

Skills

Less than 6 Months

Communication Skills 5-10 Years

Team Leadership 5-10 Years

Multitasking 5-10 Years

Account Management 2-5 Years

Organizational Skills 5-10 Years

Appointment scheduling 2-5 Years

- Customer Service 5-10 Years

Problem Resolution 5-10 Years

BACK OFFICE OPERATIONS 5-10 Years

Inbound & Outbound Calls 2-5 Years

*Administrative Support - 5-10 Years

Experience highlights

Fraud Analyst

IBEX · March/2026 – Present

Team Supervisor

iQOR · December/2024 – Present

Team Manager

Full Potential Solutions · January/2022 – Present

Led and supervised customer service team to achieve performance and quality targets. Conducted coaching, evaluations, and feedback sessions.

Elementary Education

Sasa Elementary School · January/2018 – Present

Customer Service Associate

Full Potential Solutions · January/2014 – Present

Processed account updates, transaction corrections, and service requests. Investigated and resolved payment issues and account-related concerns.

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