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Martina Ynez I.

IT Help Desk/Support/Engineer

Verified
$15/hr

Outline

Looking for Part-Time work (4 hours/day) at $15/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

6 years working remote for foreign clients in the IT industry. Customer service, ticketing systems and simple edits on graphics/visual designs.

Skills & Experience

Skills

Canva 1-2 Years
Ticket Management 2-5 Years
Customer / Chat Support 2-5 Years
Ticket Handling (Gorgias, Zendesk, Front) 2-5 Years
CMS Support 1-2 Years
Adobe Illustrator and photoshop 1-2 Years
Edit, Word, Excel and PowerPoint 1-2 Years

Experience highlights

Help Desk & Content
ConnectOS · August/2025 – /
Help Desk & Content Operator for Annix Digital (AU)
Player Engagement Support
Keywords Studios Manila · January/2024 – Present
Player Support for top mobile game
NOC Support Specialist
SHIELD Foundry · December/2022 – Present
NOC Support Specialist for EVgo (USA)
IT Support Engineer
Stealth Monitoring · November/2019 – Present
Junior IT Support Engineer (2019-2021)
IT Support - Shift Lead (2021-2022)
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