Skills
Account Management
2-5 Years
Calendar Management
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
~Data Entry
2-5 Years
- Customer Service
10+ Years
Cost Estimate > Microsoft Excel
2-5 Years
Training and Coaching
5-10 Years
Escalation Management
2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
2-5 Years
Google Workspace
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Team Supervision
5-10 Years
Airmeet
Less than 6 Months
Experience highlights
Virtual Assistant
Freelance
·
March/2024
–
Present
Completed administrative tasks for remote clients, made outbound calls for life insurance lead generation, scheduled appointments, managed calendars and email inboxes.
Mentor-Intern Candidate, Online Events Team
Global Citizenship Foundation
·
September/2023
–
Present
Recruited speakers for online presentations, managed speaker invitations and onboarding, organized and facilitated online events using Airmeet, maintained event records and data entry.
Customer Service Supervisor
STARTEK Philippines
·
January/2014
–
Present
Oversaw customer service operations, resolved escalated issues, coached team members and conducted evaluations, delivered training on service standards and policies.
Customer Service Representative
Transcom Worldwide & Panasiatic
·
January/2012
–
Present
Provided frontline customer support across multiple accounts with phone-based troubleshooting, achieved 90% first-contact resolution rate, received five Top Agent awards.
