Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Aspiring Virtual Assistant with over 8 years of experience in customer service and technical support. Skilled in email and chat management, data entry

Skills & Experience

Skills

Customer Support 5-10 Years

Client Interaction: Providing excellent customer support and responding to inquiries promptly. 5-10 Years

Design > Graphic Design > Canva 6 Months to 1 Year

Time Management 2-5 Years

Video Editing Less than 6 Months

Experience highlights

Customer Support

Task Us · November/2023 – Present

Handled inbound and outbound customer calls, providing prompt and courteous assistance to
resolve queries, concerns and technical issues.
Maintained accurate and detailed documentation of customer interactions using CRM tools and
internal systems
Delivered exceptional customer service by actively listening, empathizing, and offering effective
solutions
Escalated complex issues to appropriate departments while ensuring seamless follow-up with the
customer

Senior Process Associate

Cognizant Solution · December/2019 – Present

Act as the primary point of contact for shareholders, responding promptly and professionally to
inquiries related to their shares and stocks through various channels, including phone, email, and
written correspondence.
Address and resolve shareholder concerns, providing accurate and detailed information on
matters such as stock ownership, dividend payments, and corporate actions. Collaborate with
internal departments to ensure timely resolution and maintain high levels of customer
satisfaction.

Customer Care/Messaging Expert

Teletech · January/2018 – Present

Address customer inquiries, troubleshoot issues, and guide users through product or servicerelated concerns in real-time.
Identify and resolve customer issues, technical glitches, and concerns effectively. Collaborate with
other teams, such as technical support or product specialists, when necessary to ensure
comprehensive issue resolution.
Manage multiple chat conversations simultaneously while maintaining a high level of accuracy,
responsiveness, and attention to detail.

Email Support Specialist

Telus International · June/2017 – Present

Engage with customers through email correspondence, providing clear and concise information,
troubleshooting guidance, and assistance with product or service-related issues. Maintain a
customer-centric approach to enhance overall satisfaction.
Anticipate and address potential customer concerns by providing preemptive information,
updates, or solutions.

Technical Support Specialist

Convergys · November/2016 – Present

Provide effective technical support to customers via phone addressing inquiries, troubleshooting
technical issues, and guiding users through problem-solving steps. Ensure a positive customer
experience through clear communication and empathetic interactions
Diagnose and identify technical issues reported by customers, utilizing active listening skills to
understand the root cause of problems. Ask relevant questions to gather necessary information
for efficient troubleshooting.

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