Customer Service; Technical Support; Training Specialist; Renewal, Contract and Quote Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am quick to acclimate to new environments and processes, making me a versatile and efficient addition to any team.

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration > Adaptability 2-5 Years

Problem Solving and Critical Thinking 5-10 Years

Experience highlights

Solutions and Data Management Specialist

Canon Business Service Center PH · October/2022 – /

• End-to-end accountable to the timelines of the case life cycle; track, expedite and follow-up needed input from other teams to ensure meeting client timelines.
• Process purchase requisitions via Oracle Application R12.
• Perform thorough investigation across multiple business applications such as Oracle, CPQ, Therefore, etc., ensuring that customer billing and contracts are authored according to Company Incentive File.
• Creation of Quotes, Contracts per Client Agreement.

Client Service Associate

TDCX · January/2021 – Present

• Assist Advertisers on how to create effective Ads on social media.
• Analyze Ads performance by determining audience behaviors for better Ad creatives.
• Conducting outbound call for walk through troubleshooting.
• Thorough investigation procedures in order to determine valid ownership disputes for Small Businesses’ social media account.
• Send email follow up or updates for issues that would take several days to complete.

Trainer/Customer Service Rep

Afni Philippines · December/2016 – Present

• Develop digital and print educational material (e.g. videos and manuals)
• Organize classroom-style seminars about product features
• Conduct role-playing activities to develop interpersonal skills (e.g. Customer Obsessed, Effective Discovery, Overcoming Objections)
• Identify individual and team skills gaps
• Ensure new hires take on basic product training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching

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