Virtual Assistant / Customer Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Reliable Virtual Assistant with 6+ years of experience in customer support, technical support, and administrative assistance. Skilled in email, chat, and phone support, CRM systems, troubleshooting, data management, and delivering exceptional client experiences in fast-paced remote environments.

Skills & Experience

Skills

Customer Support 5-10 Years

Admin task & customer service 5-10 Years

Data Entry 2-5 Years

Technical support 2-5 Years

Lead Generation Less than 6 Months

Experience highlights

TECHNICAL SUPPORT SPECIALIST

ICANOTES LLC · February/2023 – /

Provided technical and customer support via phone, chat, and email by troubleshooting system issues, assisting users with system navigation, correcting and validating insurance claims, supporting payment posting, generating reports, and guiding providers through the e-prescribing process.

Tools/Technologies: EMR, Slack, Team Support, SnapEngage, Zoom,

CUSTOMER SERVICE SPECIALIST

COMPASS EXPERIENCE LABS · September/2021 – Present

Provides customer support via chat and
email
▪Communicates and attends to client
concerns
▪Checks order status, refund, and returns
▪Changes of client’s details or
information
▪Provides basic details of the products
Technology Used: Slack, 3cx, Gorgias, and E-shopper

CUSTOMER SERVICE SPECIALIST (E-COMMERCE)

CHILI SLEEP · December/2021 – Present

Provides customer support via chat and email
Communicates and attends to client concerns
Checks order status, refunds, and returns
Change of client’s details or information
Provides basic details of the products

Technology Used: • SLACK • ZENDESK • SHOPIFY • ACUMATICA • SUPPORTSYNC

CUSTOMER SERVICE SPECIALIST

CONCENTRIX · May/2019 – Present

Provided customer support via phone, email, and chat while meeting KPI and SLA targets. Resolved escalations, collaborated with cross-functional teams, and delivered timely solutions. Recognized as a Top Performer for QA, CSAT, and AHT.
Tools/Technologies: Zendesk, Phoenix (Grab), Gamma (Grab).

TELEMARKETER

ARRIBA TELECONTACT INC · May/2017 – Present

Conducted cold and warm outbound sales calls, built strong client relationships, overcame objections, and secured sales while maintaining excellent phone etiquette. Recognized as a Top Performer for outstanding sales performance.

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