Operations & Customer Support Professional | 15+ Years | US, AU & NZ Markets | Remote Operations

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm an operations and customer support professional with over 15 years of experience across financial services, claims processing, and team leadership, supporting Australian, New Zealand, and US clients.
I specialize in managing high-volume workflows, resolving customer issues, and improving operational processes to ensure efficiency and accuracy. I've led teams, handled escalations, and worked closely with stakeholders to deliver strong business outcomes.
Currently based in Australia, I bring hands-on experience with AU and NZ financial systems, compliance, and customer expectations. I'm highly adaptable, detail-oriented, and comfortable working in fast-paced, remote environments.
I'm now seeking a long-term remote opportunity where I can contribute to operations, customer experience, and business growth while working with international teams.
Open to: Operations | Customer Support Lead | Executive/
Operations Assistant
Tools: Excel, Altery, CRM Systems Timezone: Flexible

Skills & Experience

Skills

Accounting > Business Analysis 5-10 Years

Office and Administration > Quality Assurance 10+ Years

Office and Administration > Stakeholder Management 10+ Years

Team Leadership 5-10 Years

Invoice processing 5-10 Years

Accounting > Financial Accounting > Financial Analysis 10+ Years

2-5 Years

Process improvement 10+ Years

Alteryx 2-5 Years

COMPLIANCE MANAGEMENT 10+ Years

Training & Mentoring 5-10 Years

Human Resources > HR Management > Administrative Works > Operations Management 10+ Years

Experience highlights

Loan Assessing Officer - AU & NZ Accounts

Cash Converters Finance · May/2025 – Present

Analyzed customer financial information and ensured compliance with lending requirements. Coordinated with customers and stakeholders to gather information and resolve issues. Managed high-volume applications while maintaining accuracy.

Associate – Operations Supervisor – Home Lending - Invoice Processing

JPMorgan Chase & Co. · November/2021 – Present

Led team supporting high-volume operations while ensuring service quality. Collaborated with stakeholders to resolve issues and improve processes. Utilized Alteryx automation tools to enhance efficiency and reduce manual effort.

Business Analyst – Information Owner

JPMorgan Chase & Co. · March/2020 – Present

Managed multiple applications and coordinated stakeholder implementation. Developed reporting tools and dashboards for operational insights. Conducted testing and validation to ensure accuracy.

Senior Specialists – Job Coach

JPMorgan Chase & Co. · May/2014 – Present

Trained and mentored team members on processes and quality standards. Developed tracking tools and reports to improve workflow visibility. Supported operational improvements and handled escalations.

Mortgage Banking Operations Specialist – Home Lending - Invoice Processing

JPMorgan Chase & Co. · April/2010 – Present

Reviewed and processed invoices and supporting documentation ensuring accuracy and compliance. Maintained organized records and resolved discrepancies to support timely processing and audit readiness.

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