Skills
Multitasking
2-5 Years
- Customer Service
2-5 Years
Customer Service & Support, Fraud Investigation & Risk Management,
2-5 Years
Customer Support > Phone Support
2-5 Years
Cuatomer Support
2-5 Years
Ticketing Systems
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Accounting > Accounts Payable > Billing Support
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
JIRA
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Cross-Functional Collaboration
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Inbox, Ticket & Queue Management
2-5 Years
Experience highlights
Customer Support Analyst
Full Potential Solutions
·
October/2025
–
Present
Troubleshot product/service/technical issues and collaborated with cross-functional teams. Provided VIP and non-VIP support via phone, email, and ticketing systems.
Workforce Queue Analyst
Acquire Asia Pacific Inc.
·
April/2021
–
Present
Managed real-time agent queues for SLA compliance. Analyzed chat/voice volume trends and prepared reports. Used Jira for ticket tracking.
Change Specialist
Acquire Asia Pacific Inc.
·
October/2020
–
Present
Upsold bundled TV/internet subscriptions and upgraded paid services. Handled customer inquiries, troubleshot technical/billing issues, scheduled technician visits.
Customer Support Consultant
ePerformax Contact Centers
·
November/2018
–
Present
Investigated fraud and unauthorized charges. Provided phone/email support for billing, disputes, and account inquiries. Educated customers on PayPal features.
Technical Support Representative
Teletech
·
November/2017
–
Present
Troubleshot connectivity, modem, and filter issues with thorough documentation. Assisted with account registration and email/browser issues.
