Skills
ComComputer Literacy
5-10 Years
2-5 Years
Critical Thinking
5-10 Years
Conflict Resolution
5-10 Years
Account Management
5-10 Years
Customer Retention
5-10 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
5-10 Years
- Customer Service
10+ Years
CRM Systems
5-10 Years
Problem Resolution
5-10 Years
• Time Management
5-10 Years
Communication & Active Listening
10+ Years
✔️Marketing > Appointment Setting
2-5 Years
Billing & Payment Processing
5-10 Years
• Technical Support & Troubleshooting
5-10 Years
Experience highlights
Tech Sales Expert
Asurion
·
August/2025
–
Present
Assisted customers with network troubleshooting using remote access tools. Diagnosed issues and provided technical solutions. Transitioned support interactions into sales opportunities while maintaining customer satisfaction and performance goals.
Technical Support
iQor
·
July/2024
–
Present
Managed customer accounts, billing, and technical troubleshooting. Performed systematic troubleshooting for first-contact resolution. Maintained accurate records using CRM systems.
Customer Associate
Sutherland
·
December/2023
–
Present
Assisted business customers with website processing and account management. Processed payments, renewals, and account updates securely. Addressed inquiries while protecting customer information.
Client Support
Beepo
·
December/2022
–
Present
Processed payments for vacation rentals, stall rentals, and mortgage accounts. Provided technical troubleshooting for payment software. Investigated issues and guided customers through solutions.
CSR / TSR
Alorica
·
July/2017
–
Present
Provided end-to-end customer support including account management, billing, order processing, and technical troubleshooting. Handled high volume of contacts while maintaining professionalism. Identified customer needs and recommended products.
