Quality Assurance Operations Analyst

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Software Quality Assurance Analyst, Client Success Professional, and Digital Marketing Specialist with
over 3 years of experience in software quality assurance, client support, technical troubleshooting, digital marketing,
social media management, and administrative operations. Skilled in manual testing, functional and regression testing,
user acceptance testing (UAT), defect tracking, Jira ticket management, and process improvement. Experienced in
managing client relationships, coordinating cross-functional teams, handling administrative tasks, creating and executing
digital marketing campaigns, managing social media platforms, and delivering exceptional customer support. Proficient in
Jira, Postman, MongoDB, Microsoft 365, Google Workspace, HubSpot, Google Analytics, WordPress, Wix, and
AI-assisted productivity tools, with a proven ability to adapt quickly and drive operational efficiency in fast-paced
environments.

Skills & Experience

Skills

Advertising > Google Analytics 2-5 Years

2-5 Years

Manual Testing 2-5 Years

Functional Testing 2-5 Years

Digital Marketing 2-5 Years

Regression Testing 2-5 Years

Agile Methodologies 2-5 Years

Chat Support > Social Media Management 2-5 Years

JIRA 2-5 Years

Hubspot 1-2 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Software Quality Assurance 2-5 Years

User Acceptance Testing 2-5 Years

Experience highlights

Account Executive

WML A Travel and Tours · June/2026 – /

Managed social media accounts and customer engagement. Increased social media performance by 80%. Created promotional content and negotiated corporate rates. Generated and tracked leads, bookings, and sales.

Technical Support Staff

Commission on Elections (COMELEC) · May/2025 – Present

Provided technical support and troubleshooting for Automated Counting Machines and election systems. Diagnosed hardware and software issues. Documented incidents and ensured timely resolution.

Software Quality Assurance Operations Analyst

Commerce Acceptance Solutions Inc. / Serino Systems Inc. · December/2024 – Present

Developed and executed test plans and test cases. Performed functional, regression, and UAT. Tracked defects using Jira. Reduced deployment-related defects by 30% through comprehensive manual testing.

Client Success Associate / Software Quality Assurance Engineer

Hybrain Full Service Software Development and Outsourcing Services Company · January/2023 – Present

Primary point of contact for client support and issue resolution. Executed manual testing based on requirements. Maintained bug tracking systems. Trained clients and team members on software functionality.

Social Media Marketing Manager / Cashier

Nestbox Café and Restaurant · September/2023 – Present

Created and managed social media campaigns across Facebook, Instagram, and TikTok. Increased online engagement by 30%. Handled customer transactions and provided customer service.

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