Skills
Software > Data Engineering > SQL
1-2 Years
MS Excel
2-5 Years
Servicenow
1-2 Years
Data
Less than 6 Months
Audit
2-5 Years
- Customer Service
2-5 Years
Remote Troubleshooting
2-5 Years
Escalation
2-5 Years
CRM > Salesforce
Less than 6 Months
Vendor coordination
2-5 Years
Content Creation > Technical Writing
1-2 Years
SLA Management
2-5 Years
Experience highlights
Associate Operations Analyst
Victra
·
April/2024
–
Present
Delivered daily audit reports covering 100% of datasets. Managed high-volume correspondence with 24-hour turnaround. Escalated security incidents within SLA. Resolved 95% of remote troubleshooting requests on first contact. Coordinated vendor resolutions reducing average resolution time by 30%.
Application Systems Engineer Trainee
Fujitsu Philippines
·
November/2023
–
Present
Supported software design, build, and maintenance. Assisted in debugging and patch deployment.
Salesforce Administrator Intern
Accenture Philippines
·
March/2022
–
Present
Performed CRM configuration and development tasks. Assisted in data cleansing and migration.
