Production & Shipping Manager

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Experienced Supply Chain & Operations Specialist | Order Management | Logistics & Production Coordination | Customer Experience

Skills & Experience

Skills

E-Commerce > Logistics Management 5-10 Years

Order Management 10+ Years

Production Planning 5-10 Years

Shipping & Order Fulfillment 5-10 Years

Customer Experience 10+ Years

Experience highlights

Production & Shipping Manager

Manufactory Apparel · March/2015 – January/2024

• Managed end-to-end production, ensuring timely order fulfilment and delivery
• Negotiated costs and delivery schedules with suppliers to optimize profitability
• Managed returns process, and resolved customer issues with strong attention to detail
• Reviewed client requirements to procure suitable products and establish supplier partnerships
• Liaise with freight forwarders to optimize shipment efficiency and cost
• Guided new employees and collaborated on business strategy development

Order Processing & Customer Support Manager

eMarine Supplies · November/2010 – Present

• Managed daily e-commerce operations, including supplier orders and inventory updates
• Managed all customer inquiries, tracked order statuses, and processed returns and refunds
• Managed digital product listings and ensured accurate stock level representation

Order Processing & Customer Service Associate

Masszymes, Inc. · September/2009 – Present

• Managed customer transactions, including returns and refunds, to maintain a seamless customer ordering experience
• Coordinated customer communications and planned email marketing campaigns

Production Coordinator

WOMPRO Pty. Ltd., Australia · December/2008 – Present

• Coordinated order processing, supplier negotiations, and shipment logistics
• Sourced cost-effective suppliers, specifically international suppliers, and ensured that quality and regulatory standards are met

Order Management Specialist

Branders.com (ROHQ), Inc · January/2007 – Present

• Managed over 500 orders with less than 0.75% error rate in three months
• Coordinated suppliers to ensure accurate order specifications and timely delivery

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