Skills
Cusstomer service representative
2-5 Years
Onboarding and offboarding
1-2 Years
Fraud Investigation & Prevention
1-2 Years
Content Moderation (trust and safety)
1-2 Years
Team Leadership & Coaching
1-2 Years
Background Check & Pre-Employment Processing
1-2 Years
SOP development & process improvement
1-2 Years
Experience highlights
Trust and Safety Lead
Pareto.ai
·
November/2024
–
Present
Led the Trust & Safety and Expert Onboarding teams, overseeing fraud investigations, identity verification, background screening, policy enforcement, and expert onboarding procedures. Developed SOPs, investigation workflows, and risk-based decision matrices to standardize case handling, escalation, and enforcement decisions. Collaborated with cross-functional teams to improve verification processes and automated detection, while monitoring team performance, coaching specialists, and coordinating
Trust and Safety Specialist
Pareto.ai
·
July/2024
–
Present
Investigated suspected fraud, account integrity issues, identity discrepancies, and violations of platform policies and contractual agreements. Conducted identity and business verification, reviewed background checks and employment verification results, and validated tax documentation and payment information. Investigated content-related violations, processed enforcement requests and appeals, and ensured experts cleared required verification checks and resolved discrepancies before receiving pro
Data Analyst
Pareto.ai
·
November/2023
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Present
Supported data preparation and quality assurance for AI-related projects by labeling and annotating audio and image datasets according to project requirements. Tested AI tools and software to identify bugs and usability issues, transcribed information from PDFs and images into structured digital formats, and conducted research to identify potential clients for lead generation.
Co-Owner
PeachyCream Shoppe Pre-Love
·
July/2020
–
Present
Managed online thrift store operations across Shopee and TikTok Shop. Handled product listings, order fulfillment, and customer inquiries. Monitored payments and reconciled transactions to ensure accuracy.
Customer Care Representative
MERALCO
·
December/2018
–
Present
Handled customer inquiries and escalations across multiple channels. Investigated service irregularities and billing disputes. Processed service applications and contract modifications. Trained digital customer agents. Conducted Salesforce UAT and recommended improvements.
