General VA/Customer Service/Outbound Support/QA Analyst

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented professional with experience in remote project-based work, data annotation, and AI support, ensuring high accuracy and adaptability. Strong background in training, customer service, and quality assurance, with proven success in handling high-volume communications and achieving a 95% conversion rate. Skilled in lead outreach, qualification, and client engagement, with excellent communication and organizational abilities.

Skills & Experience

Skills

Customer Support > Active Listening 2-5 Years

Customer Support > Chat Support 2-5 Years

Outbound Calls 2-5 Years

Quality Assurance 6 Months to 1 Year

AI Support 6 Months to 1 Year

Experience highlights

Training Specialist

VXI Global Solutions · August/2022 – Present

. Conduct training sessions, workshops, and onboarding programs for new hires and existing employees.
. Design and created training materials, courses, and workshops tailored to meet the needs of employees, particularly in customer service, technical skills, or product knowledge.
. Collaborate with department heads and team leads to assess training needs.
. Maintain records of training activities, completion rates, and employee performance.

Inbound Specialist

VXI Global Solutions · May/2021 – Present

. Dispute Agent experienced in reviewing disputes, evaluating evidence, and resolving cases accurately.
. A frontline agent who addressed customer concerns about their accounts by answering calls and emails.

. Accomplished 60 calls or 150 emails daily, with an average conversion rate of 95%.
. Effectively addresses customer concerns, provides timely solutions, and ensures high levels of customer satisfaction.

Outbound Specialist

Six Eleven Global · September/2018 – Present

. Car Insurance Specialist. Proactively reached out to potential customers to offer the cheapest insurance compared to their current coverage.
. Brace Specialist. Proactively reaches out to leads to verify eligibility for orthopedic braces, confirm required information, and route qualified prospects to the appropriate team.
. Medicare Prequalification Specialist. Conduct medicare pre-quantification by contacting leads, verifying eligibility and coverage requirements, and accurately.

Quality Assurance Specialist

Six Eleven Global · September/2017 – Present

Ensure accuracy and compliance by
reviewing work, identifying errors, and maintaining quality standards.

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