Operations Manager

Verified

$10/hr

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Outline

Looking for Part-Time work (5 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

seasoned professional with 5+ years of experience in operations management and training. Handled Healthcare, customer service and Tech businesses.

Skills & Experience

Skills

Coaching 5-10 Years

Customer Support 5-10 Years

Operations Management 2-5 Years

Client Services Management 2-5 Years

Coaching > Training and Development Less than 6 Months

Professional Services > Medical Services > Revenue Cycle Management 2-5 Years

Client Services Management, BPO Operations, Technical Support, Customer Support 2-5 Years

Experience highlights

Operations Manager

Connext Global Solutions · February/2023 – /

Managed healthcare clients and their Philippine teams, guiding essential roles with a strong focus on improving their
business's revenue cycle.
Spearheaded the recruitment and onboarding process for a diverse team of 40+ professionals, optimizing workforce
capabilities across medical billing functions, resulting in a 30% improvement in workforce efficiency and enhancing
overall client satisfaction by more than 25%.
Ranked 1 in compliance for reports, deliverables, and client execution, with a 90

Virtual Assistant

Virtual Assistant · August/2022 – Present

Directed a team of executive assistants serving multiple CEOs, streamlining administrative processes that enhanced
operational efficiency by 40%
Spearheaded initiatives during the Annual Enrollment Period for Medicare Part A and B, achieving a remarkable
conversion rate of 70% for customer enrollment into Parts C and D, significantly contributing to an increase in total
client satisfaction scores by 35%.
Conducted meticulous medical record abstraction at Optum, consistently processing between 8

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