Customer Service Representative | General Admin VA | Appointment Setter

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer-focused and dependable professional with experience handling high-volume inbound and outbound calls, assisting customers with inquiries and concerns, processing payments, managing customer information, and providing timely follow-ups. Experienced in handling up to 200 outbound calls per day while maintaining professional phone etiquette and delivering quality customer service. Strong communication, problem-solving, multitasking, and attention-to-detail skills, with the ability to remain calm and professional in fast-paced environments. Adaptable and committed to building positive customer relationships, resolving issues efficiently, and achieving team goals.

Skills & Experience

Skills

Customer Service & Support Less than 6 Months

Ringcentral Less than 6 Months

Cold Calling Less than 6 Months

Software > Data Engineering > SQL 1-2 Years

MySQL 1-2 Years

Html 1-2 Years

Javascript 1-2 Years

Css 1-2 Years

Appointment scheduler Less than 6 Months

Cost Estimate > Microsoft Excel 1-2 Years

Lead Qualification Less than 6 Months

CRM > Salesforce Less than 6 Months

Experience highlights

Customer Service Representative & Cold Caller

Farmers Insurance - Rex Viola Agency · May/2026 – Present

Conducted up to 200 outbound calls daily qualifying leads and introducing insurance products. Handled insurance inquiries, policy servicing, and claims using Salesforce and communication platforms.

Bartender & Cashier

Monkey's Belly Bistro Bar · Jan/2020 – Present

Provided customer service by taking orders and preparing beverages. Processed transactions accurately and maintained inventory during busy operations.

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