Skills
Communication
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
1-2 Years
Accounting > Financial Accounting > Financial Analysis
2-5 Years
Netsuite
2-5 Years
Account Management
5-10 Years
Customer Support > Sales Support > Lead Generation>Admin Task>Executive Assistant > b2B > b2C . Cold calling > Prospecting
5-10 Years
Sales Operations
5-10 Years
Lead Qualification
5-10 Years
Dispute Resolution
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Network Troubleshooting
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
✔️Marketing > Appointment Setting
5-10 Years
• Customer Service Management
5-10 Years
ADA Compliance
5-10 Years
Experience highlights
Appointment Setter
ABS Construction Group
·
December/2025
–
Present
Contacted prospective enterprise and commercial clients, qualifying project needs and scheduling high-intent sales calls. Engineered targeted outreach workflows to fill sales funnels with converting opportunities.
Email Support Representative
PayPal
·
March/2025
–
Present
Resolved high-volume customer inquiries, financial disputes, and account limitations. Handled complex dispute resolutions including chargebacks and payment reversals while protecting sensitive banking details.
Virtual Attendant / Virtual Assistant
Safe Passage Solutions
·
October/2025
–
Present
Provided automated virtual security services for gated communities. Operated as Remote Security Operator ensuring surveillance, community safety compliance, and gate access verification.
Virtual Assistant
Hotel Planner
·
January/2025
–
Present
Facilitated accommodation procurement workflows for individual travelers and enterprises. Managed B2B hotel bidding platform to capture reduced group and individual rates.
Technical Support Representative
iQor Dasmariñas
·
May/2024
–
Present
Diagnosed and resolved technical customer issues related to computing ecosystems, operating systems, and network infrastructure. Delivered tier-1 support in network configuration and hardware setup.
