Skills
2-5 Years
Leadership
2-5 Years
Communication
5-10 Years
Data Analysis
2-5 Years
Analytical Skills
5-10 Years
Spreadsheets
5-10 Years
Vendor Management
2-5 Years
Invoice processing
2-5 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Admin Task > b2B > b2C . Cold calling > Prospecting > Appointment Setting > Closer > Strong Communication > Relationship Building > Detail-oriented
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Senior Process Delivery Specialist - Procure to Pay Analyst
IBM
·
January/2023
–
Present
Managed end-to-end Invoice Processing, issued Purchase Orders, tracked good receipts, resolved discrepancies, maximized vendor workflows in ERP and audited reconciliations. Generated forecasting reports and managed supplier relationships.
Order to Cash Analyst
IBM
·
January/2020
–
Present
Maintained customer orders, ensured accurate billing, issued invoices and analyzed billing data. Performed billing reconciliation, verified accuracy and collaborated with departments to resolve billing issues.
Healthcare Associate
Concentrix
·
January/2019
–
Present
Handled healthcare client concerns via voice and non-voice channels. Answered queries, resolved issues, processed claims and provided information on healthcare services, products and policies.
Customer Service Representative
Sutherland
·
January/2018
–
Present
Provided customer information and resolutions via phone. Processed orders, calculated charges, handled billing and payments, reviewed accounts and ensured customer satisfaction.
