Skills
Customer Service Representative
10+ Years
FREIGHT ASSISTANT, FREIGHT VA
Less than 6 Months
Experience highlights
Senior Operation Representative
Capital One Philippines Support Service Company
·
June/2015
–
Present
Delivered excellent customer service in a high volume environment
Handled high volume inbound calls resolving customer inquiries and issues efficiently
Investigated credit bureau dispute and provided resolution with high accuracy
Effectively initiated soft credit collection task with compasion and resolution
Coaching of new hires on realtime callhandling skills as well as soft skills to achieve their
performance goal.
Achieved performance metrics covering customer satisfaction surveys