Skills
Customer Support
Less than 6 Months
Data Encoding, data entry
1-2 Years
Experience highlights
Customer/Chat Support Representative - Administrative Assistant
Dayun Cebu
·
February/2025
–
Present
As a Customer Support Representative, I managed a high volume of customer inquiries through live chat, assisting with booking, scheduling, and billing concerns while ensuring prompt and accurate resolutions. I maintained detailed records of customer interactions, and used digital collaboration tools to keep workflows organized and support timely follow-ups.
Data Analyst
Office Partners 360
·
November/2021
–
Present
As a Data Analyst, I supported suppliers by investigating and resolving issues related to product listings, inventory, logistics, and website visibility. My role involved analyzing data, validating information, identifying discrepancies, and collaborating with cross-functional teams to ensure accurate product information and timely issue resolution. I was recognized as a Top Performer for one month and consistently maintained approximately 96% on our team's internal KPIs throughout my tenure.
