Customer Support| Travel Booking Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Support and Virtual Assistant professional With years Of experience in customer service.
team leadership. administrative support. and daily operations. Experienced in travel and tour support,
including bookings. reservations. itinerary changes, cancellations, refunds, and customer inquiries
through Get YourGuide, KIOOk, and Skilled in email and Chat booking coordination. scheduling, data
management, complaint resolution, and team supervision. Organized, reliable, detail-oriented, and
comfortable handling time-sensitive in a remote environment

Skills & Experience

Skills

Less than 6 Months

Teamwork & collaboration 5-10 Years

Microsoft Office Suite 5-10 Years

Fast Learner & Adaptable 5-10 Years

Time Management & Organization 5-10 Years

Customer service > Sales Representative > Customer Support 10+ Years

Team Leadership & Coaching 2-5 Years

Customer Support > Email & Chat Support 5-10 Years

Google Workspace 5-10 Years

*Administrative Support - 5-10 Years

Experience highlights

Travel and Tour Support Specialist

Suroy Cebu Tour Ph · April/2024 – /

Manage customer inquiries, tour bookings, availability, schedules, meeting points. Coordinate GetYourGuide, Klook, Viator confirmations and refunds with travelers, operators, drivers, suppliers.

Team Leader — Customer Service

TechMahindra · March/2020 – Present

Led daily customer service operations including quality, attendance, case completion. Coached and evaluated team members, prepared schedules, delegated workloads. Handled complex escalations with management and support teams.

Customer Service Representative

VCustomer BPO · February/2014 – Present

Provided nonvoice telecommunication support via email and digital channels for billing, technical, account, device, service concerns. Processed changes, investigated complaints, escalated cases, maintained documentation.

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