Virtual Assistant | Real Estate Admin | CRM & Sales Support Specialist | Customer Support

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an experienced Virtual Assistant and Administrative Professional with over 10 years of combined experience in customer service, executive support, sales administration, real estate operations, and CRM management. I have supported Australian and international clients by managing CRM databases, property listings, email marketing, lead generation, appointment setting, contact management, and administrative tasks. My background includes more than 8 years in the BPO industry, providing customer service, technical support, and assistance with healthcare, financial, and travel accounts. I am highly organized, detail-oriented, and skilled at managing multiple priorities while maintaining accuracy and professionalism. I am proficient in Microsoft Office, Google Workspace, Salesforce, VaultRE, Box + Dice, RP Data (CoreLogic), ClickUp, Canva, Microsoft 365, Zendesk, and other CRM platforms. I am seeking a long-term remote role where I can deliver reliable, high-quality administrative.

Skills & Experience

Skills

Customer Service Representative , Technical Service Representative and Sales Representative. 5-10 Years

Virtual Assistant - Customer Support 5-10 Years

Administrative assistant for Property Mangement and Real Estate 2-5 Years

Experience highlights

Virtual Assistant

Wingman Group · May/2024 – Present

Managed CRM databases and client records
Created and maintained property listings
Email marketing campaigns
Lead generation and prospect research
Appointment scheduling
Administrative support
Calendar and email management
Report preparation
Database maintenance

Virtual Assistant- Lead generation | Appointment setter

CHN Group · October/2024 – Present

Managed VaultRE and Box + Dice CRM
Processed appraisal requests
Created digital marketing materials
Maintained property listings
Updated client databases
Coordinated with sales agents
Generated reports
Managed campaigns
Performed data quality checks
Assisted with sales administration

CSR, TSR

BPO - Concentrix | Unifin | Alorica | 24/7 Ai · April/2016 – Present

Customer support
Technical troubleshooting
Billing support
Email support
Phone support
Account management
Documentation
Issue resolution
Quality assurance
Cross-functional communication

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