Skills
Coaching > Training and Development
10+ Years
Project Management > Process Improvement
2-5 Years
Claims Management
1-2 Years
Legal Administration
1-2 Years
Leadership & Team Development:
10+ Years
Experience highlights
Paralegal Virtual Admin Assistant
Southwest Migration and Legal Services
·
November/2023
–
/
- Files, calendar and phone management
- Visa application and cancellations processing
- Handling of Police checks orders and Freedom of information document
Customer Experience Training Specialist/Training Facilitator
DITO Telecommunity
·
November/2021
–
Present
- Manage, Organize, Facilitate and Record all Customer Experience training requirements for new hires and tenured employees covering call center operations and Retail Stores
- KEY Accomplishment: Nationwide training roll out of Customer Centricity Program
Process Training Specilaist/Training Facilitator
Amazon Services Philipppines
·
April/2020
–
Present
- Manage, Organize, Facilitate and Record all Claims and Seller Abuse process training requirements for new hires and tenured employees covering non voice contact center.
- KEY Accomplishment: Training roll out of Claims and Seller Abuse new process and handling for Asia Pacific
Training and Development Specialist (Sales and Customer Experience)
PLDT-Smart Communications Inc
·
September/2001
–
Present
- Manage, Organize, Facilitate and Record all Consumer Sales and Customer Experience training requirements covering call center and retail Stores
- KEY Accomplishment: Nationwide training roll out of New front-End tool and system and unified sales and aftersales handling process.
Marketing Assistant Officer
Dominos Pizza Philippines
·
September/2000
–
Present
- Manage, Organize, Conceptualized, Implement and Record all Consumer Sales and Customer Experience marketing activities to increase sales revenue and retain existing customer by improving customer experience.
- KEY Accomplishment: Launch of affordable meals combination that significantly increased the sales revenue
