Call Center Representative

Verified

$4/hr

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Outline

Looking for Freelance work (2 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

Call Center Representative | 2 Years Experience – T-Mobile for Business Account

Dedicated and customer-focused call center representative with 2 years of experience handling T-Mobile for Business accounts. Skilled in managing high-volume inbound and outbound calls, resolving complex customer inquiries, and providing tailored solutions to meet business client needs. Proven ability to maintain excellent customer satisfaction scores through clear communication, empathy, and efficient problem-solving. Experienced in account management, billing support, technical troubleshooting, and upselling services to enhance client value. Strong multitasking abilities, attention to detail, and commitment to delivering exceptional service in fast-paced environments.

Skills & Experience

Skills

Call center representative, Call handling, Sales 2-5 Years

Experience highlights

customer service representative

eperformax · June/2023 – Present

At ePerformax, I handled customer inquiries, account concerns, and service requests while providing accurate and timely resolutions. I managed customer accounts, maintained accurate records, and consistently met performance and customer satisfaction targets. I also identified customer needs, provided appropriate solutions, and used tools such as Salesforce, Microsoft Outlook, Excel, Teams, and internal account-management systems to efficiently manage customer interactions and documentation.

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