General Virtual Assistant | Customer Support Specialist

Verified

$5/hr

Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Skilled in handling customer inquiries, administrative tasks, and ensuring a seamless client experience.

Customer Support > Chat Support 2-5 Years

Customer Support > Email Support 1-2 Years

Quality Analyst 1-2 Years

Customer Support > Technical Support, Data Entry 2-5 Years

Office and Administration > Administrative Support Less than 6 Months

Quality Assurance Analyst | Trainer

Strikingly · July/2022 – Present

Evaluated and monitored 50+ agents’ email and chat interactions daily to ensure quality standards and excellent customer service.

Provided constructive feedback and coaching to agents, helping them improve communication and problem-solving skills.

Assisted in training new hires, guided them through company processes, tools, and customer interaction best practices.

Customer Happiness Officer

Strikingly · April/2021 – Present

Managed 60+ daily emails and customer inquiries, improving response efficiency by 100%.

Updated website content and checked basic HTML/Javascript codes for functionality.

Performed administrative tasks such as data entry, report generation, and documentation.

Tech Support Representative

TELEPERFORMANCE · August/2017 – Present

Provided exceptional customer service through live chat, assisting 30+ customers with billing inquiries, payments, and account concerns daily.

Upsold additional services and promotions after successfully addressing billing concerns, contributing to increased revenue.

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