GVA/GoHighlevel Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (40 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

Hi, I’m Emman, an Operations & Systems Virtual Assistant with more than three years of experience supporting U.S.-based teams across CRM operations, customer coordination, eLearning production, lead generation, and records management.

I help remote teams organize daily operations, maintain accurate CRM records, coordinate schedules and customer follow-ups, and build practical GoHighLevel systems for lead capture, booking, communication, and payments.

Here’s how I can support your business:

• Maintain CRM records, leads, pipelines, tasks, and follow-up statuses
• Build GoHighLevel landing pages, forms, pipelines, calendars, and basic workflows
• Configure registration emails, SMS follow-ups, and Stripe payment processes
• Coordinate appointments, customers, technicians, and internal handoffs
• Handle customer communication through phone, email, SMS, and chat
• Maintain trackers, reports, documentation, and organized project files

Skills & Experience

Skills

Office & Administration > Customer Service 1-2 Years

General Virtual Assistant 6 Months to 1 Year

Customer Support > Chat Support> Customer Support Inbound and Outbound and Office and Administrative job 2-5 Years

Office and Administration > Admin Data Processing? > Records Retrieval 6 Months to 1 Year

Customer Support > Sales Support > Lead Generation>Admin Task Less than 6 Months

Customer Support > Email Support and Chat Support > Data Entry 1-2 Years

Experience highlights

Customer Service Representative

ZND Outsourcing – Chimney Services · June/2024 – Present

Handled 50+ inbound/outbound calls daily via RingCentral with same-day resolution
Scheduled and tracked 100% of service appointments in CRM, reducing no-shows
Processed invoices and sent real-time SMS updates to clients and technicians
Maintained detailed call logs and job notes to support accurate reporting and team handoffs
Handled customer complaints professionally, identifying solutions and following up to ensure
satisfaction

Medical Records Retrieval Agent

AHM Outsourcing Inc · February/2023 – Present

Made 30–50 outbound calls daily, managing 100+ active cases simultaneously
Maintained 100% accuracy across all records in full HIPAA compliance
Updated CRM after every call for real-time team visibility
Escalated unresponsive provider cases proactively to prevent delays in records turnaround
Verified patient identity and record details on every request to ensure correct documentation
was retrieved

Nursing Assistant

St. John the Baptist · December/2021 – Present

Assisted in 10+ surgical and delivery procedures daily under strict sterile protocols
Maintained clinical documentation and coordinated patient flow with medical staff
Ensured OR/DR readiness before each procedure by preparing equipment and supplies
accurately
Monitored and restocked medical supplies regularly to prevent shortages during procedures

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