Skills
Chat & email support, data entry, Google Sheets & Drive, Excel, Word, calendar management, Canva, virtual assistance
1-2 Years
1-2 Years
Leadership
2-5 Years
Process improvement
1-2 Years
Chat support
1-2 Years
Account Management
2-5 Years
Public Relations
1-2 Years
Client Relations
2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Cross-functional coordination
2-5 Years
Customer Service>Sales
2-5 Years
Experience highlights
Advisor 1, Google Account
Concentrix
·
April/2023
–
Present
Delivered front-line customer and technical support for Google account, resolving inquiries within SLA targets. Maintained accurate case documentation and escalated complex issues for timely resolution.
Chat Support Representative, Samsung Account
Teleperformance
·
December/2021
–
Present
Managed multiple concurrent chat conversations while maintaining service quality and response-time targets. Coordinated with cross-functional teams to troubleshoot product and account issues.
Junior Account Manager
Imprexis Telivus Terranet Inc.
·
November/2019
–
Present
Managed client accounts end-to-end, serving as primary point of contact and building long-term client relationships. Prepared reports to track account performance and client satisfaction.
Financial Sales Associate
Jamway Events Management Services
·
January/2018
–
Present
Generated leads and closed sales through consultative client engagement, consistently meeting sales targets.
Barangay Maharlika SK Chairwoman
Sangguniang Kabataan
·
January/2010
–
Present
Led youth council programs and represented constituents in local governance, building early leadership and organizational skills.
