Skills
Critical Thinking
2-5 Years
Communication
5-10 Years
Calendar Management
2-5 Years
Document Preparation
2-5 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Cost Estimate > Microsoft Excel
2-5 Years
CRM Systems
2-5 Years
Customer Service > Payment Processing
2-5 Years
• Time Management
5-10 Years
Order Tracking
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Customer Service > Gorgias > Shopify
1-2 Years
*Administrative Support -
2-5 Years
Experience highlights
Virtual Assistant
BLUE Electric
·
November/2024
–
Present
Office Administrator - Virtual Assistant
Smart Fulfilment
·
May/2024
–
Present
Freelance Customer Service
Firmoo Eyeglass Company
·
November/2023
–
Present
E-commerce support via chats, emails and calls. Tracked products, processed returns/exchanges, managed stock inquiries and promotions.
Email Support Representative
One Contact Center - Halara
·
December/2022
–
Present
Handled customer complaints and order processing via Zendesk. Processed refunds, managed pricing inquiries and applied discounts using Shopify.
Customer Service Representative
Concentrix - Google
·
February/2022
–
Present
Handled Google One and Google products support via phone, chat and email. Processed payments, managed storage issues and educated customers on charges.
