Inbound and outbound Operations, B2B engagement and Process Optimization.

Verified

$3/hr

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Outline

Looking for Part-Time work (4 hours/day) at $3/hour

High School Diploma

English proficiency Fluent

Professional Summary

A dynamic and results-driven BPO professional with 12 years of proven expertise across inbound and outbound operations, delivering exceptional performance in Technical Support, Customer Service, Sales, and B2B back-end service solutions. Adept at managing high-volume call environments while maintaining a strong focus on quality, efficiency, and customer satisfaction.

Core Competencies:

•Inbound & Outbound Call Management
•Technical Troubleshooting & Support
•Customer Relationship Management (CRM)
•Sales & Revenue Generation Strategies
•B2B Back-End Service Operations
•Process Improvement & Workflow Optimization
•Conflict Resolution & Client Retention
•Performance Metrics & Quality Assurance

Skills & Experience

Skills

Microsoft 360, excel and outlook 5-10 Years

Microsoft ( Word, Excel, etc.) 5-10 Years

Oracle 5-10 Years

Discord 2-5 Years

Salesforce (CRM) 5-10 Years

Experience highlights

Tier 2 (Case Manager)

24-7 Intouch · March/2018 – Present

To assist customers with their concerns regarding online booking with Air BnB. Concerns
such as Online registration, Inquiries regarding discounts and amenities, Website
Navigation, Mediation between the Owner of the listing and their occupant, and providing
a quick resolution to resolve a conflict between the two parties.

Quality Checker/ Auditor/ Data analyst

IQVIA · December/2018 – /

To validate and process raw data coming from the Pharmaceutical companies that are
conducting clinical trials for patients from various countries from different regions. After
the data has been validated and sorted out we send it back to the doctors that are
monitoring the operation of the clinical trials. Also, we take in phone calls coming from
clinics and answer their questions regarding the status of their patient's test results and
assist them in ordering lab kits and requesting for a requi

Technical Support Representative (Tier 2)

Convergys · June/2017 – Present

Patient Care Advocate (CSR)

Minacs Group of Companies · January/2016 – Present

To assist patients with their concerns regarding their healthcare package. Concerns such
as their medical coverage, co-payment, deductible, logistics of their medication, tracking
of their medical package, order processing, and referring them over to Medicare or Blue
Cross Blue Shield for a deep dive explanation about their Medicare coverage.

Customer Care Specialist

IBM Daksh Business Process Services Phils. Inc. · February/2014 – Present

To assist customers with their concerns about their vehicle such as warranty questions,
minor technical problems, ordering of parts, and endorsing them over to the nearest
dealership for major repairs on the vehicle.

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