Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented professional with expertise in customer service, CRM systems, and team leadership, eager to contribute as a virtual assistant

Skills & Experience

Skills

Experienced Quality Assurance Analyst, Experienced BPO Supervisor, Experienced in using microsoft excel and other microsoft applicationExcel 1-2 Years

Customer Service Representative - Subject matter expert 6 Months to 1 Year

Customer Service Telco, Healthcare Insurance, Social Media Managing, Operations Managing 2-5 Years

Experience highlights

Customer Service Representative (Independent Contractor - Remote)

Friday Plans SEZC · September/2024 – Present

•Responding to customer inquiries, offering product details, and assisting with online forms.
•Managing orders, including tracking shipments, processing returns, and handling modifications.
•Seeking customer feedback, encouraging survey participation, and identifying upselling opportunities.
•Maintaining product knowledge to ensure accurate information is provided.
•Documenting customer interactions, managing databases, and generating reports.

Supervisor

Qualfon Philippines, Inc. · June/2023 – Present

Monitor calls and interactions between agents and customers to assess the
quality of service provided
• Evaluate agents' performance based on established criteria, such as adherence to
script, accuracy of information, professionalism, and customer satisfaction
• Identify areas of opportunity and provide constructive feedback to agents to help them
improve their performance and deliver exceptional customer service

Quality Assurance Analyst

Qualfon Philippines, Inc. · October/2022 – Present

Subject Matter Expert

Qualfon Philippines, Inc. · March/2022 – Present

Serve as a mentor to new agents, providing guidance and support regarding
company policies, procedures, and best practices
• Acting as a resource for new agents, answering questions, and resolving issues
related to their specific area of expertise

Customer Service Representative

Qualfon Philippines, Inc. · September/2019 – Present

Provide exceptional customer support via phone to resolve inquiries
• Complaints, and product-related issues
• Assist customers with order placement, tracking, and returns, ensuring a
seamless purchasing experience
• Handle a high volume of incoming calls and inquiries, maintaining a professional and
courteous demeanor at all times

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