Skills
Team Leadership
2-5 Years
Process improvement
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
campaign management
2-5 Years
- Customer Service
5-10 Years
Training & Coaching
2-5 Years
escalation handling
2-5 Years
Performance Management
2-5 Years
Client Communication & Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Complaints Specialist & Special Orders Specialist
GOALLINE SOLUTIONS
·
January/2024
–
Present
Managed customer complaints and complex service concerns. Promoted to Special Orders Specialist handling specialized requests. Coordinated cross-functional issue resolution and maintained documentation.
Training Supervisor & Team Leader
WONDERS DUMAGUETE
·
January/2021
–
Present
Supervised customer service representatives and conducted training programs. Monitored team performance, provided feedback, and assisted with onboarding. Implemented process improvements with management.
Customer Service Representative - Telecommunications
QUALFON DUMAGUETE
·
January/2019
–
Present
Provided telecommunications customer support handling inquiries, troubleshooting, and service requests. Resolved issues professionally while maintaining accurate documentation and customer satisfaction.
Customer Service Representative - Photographer
INSPIRO DUMAGUETE
·
January/2018
–
Present
Assisted customers with account concerns and service requests. Provided product information while ensuring positive customer experience and maintained accurate interaction records.
