Supply Chain / Customer Service Specialist

Verified

$11/hr

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Outline

Looking for Full-Time work (8 hours/day) at $11/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Over ten years in the Supply Chain and Customer Service field. Loves to learn, and always excited about new challenges.

Skills & Experience

Skills

Marketing > Market Research 1-2 Years

Customer Service Rep 5-10 Years

Logistics/Supply Chain Operations 10+ Years

Experience highlights

Supply Chain Specialist

Cleanlife Energy, LLC · July/2022 – Present

Order management which includes but not limited to placing purchase orders when necessary;
Communicate between OEM customers in Asia and communicate with Asian suppliers during regular
local business hours;
Assist with scheduling QA and QC appointments at factories with QA/QC teams;
Assist with consolidating shipments between different factories in Asia;
Work with third party shipping agents to schedule and book container shipments while providing
updates to US;

Lexmark Research and Development Corporation

Order Management Specialist · March/2014 – /

Manages offshore accounts for OEM and Managed Print Services;
Oversees stocks allocations and item availability, including manual Purchase Order processing, credit status
checks, goods receipt, and part number special price application;
Oversees shipment and delivery arrangements between factory and third-party handlers and shippers for direct
shipments, and local warehouse and distributors for traditional orders;
Close collaboration with Supply Chain and Logistics managements

Customer Service – Import Specialist

Aerolog Express PTE Ltd · May/2011 – Present

Facilitates and oversees Import clearance and customer service operations;
Coordinates with customer representatives directly and the point of contact for urgent import matters;
Answers customer escalated queries via phone or email;
Makes sure import clearances are accomplished on time;
Monitors quality and speed of service in the import customer service department;
Assists the Senior Supervisor in scheduling and manpower deployment;
Reports to the Customer Service Manager on matters of daily de

Customer Service Executive – Escalation Specialist Team Lead

Accenture · February/2008 – Present

Supervises the back-end support team for a customer service administration group
Supervises an average of fifteen (15) call center full time employees (FTE) on a given season
Coordinates directly with client representatives and/or customer account representatives and discuss escalated
billing issues and queries
Identifies isolated billing queries and attach priority status for resolution
Provides alternative approach on resolving escalated issues, to avoid possible litigation and protect th

Call Center Agent

People Support Philippines · January/2007 – Present

Receives inbound calls and assists American consumers on their queries and concerns accurately
Handled escalated financial issues and relays accurate information to the customers with regards to credit
ratings and the possible ways to improve them
Promotes related products (upselling) and practices exceptional soft skills to retain cancelling customers

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