Customer Support Agent

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Not a fan describing my self so here is my previous employer's review of me
What you're good at:
- Customers liked working with you. 261 rated conversations, 91% positive, 163 five-star. In sixteen months not one complaint about your tone, attitude, or a wrong answer delivered rudely.
- Your technical instincts were real and improving. Example: you caught a platform-wide silent messaging outage from a Twilio detail nobody else noticed (1,400+ stuck patient messages recovered), root-caused the spam-suppression issue the morning you got it, and triaged an SSO outage in 92 seconds with exactly the right handoff to engineering.
- You owned your mistakes. Every time, your first words were some version of "this is on me." You never pointed at a teammate.
- You turned angry customers around. The Horvath case went from "your program is useless" to a four-star rating three weeks later because you followed up unprompted when the fix shipped.

Skills & Experience

Skills

Coaching > Homeschool > Teaching 1-2 Years

Communication 2-5 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years

Multi tasking 2-5 Years

Active Listening 2-5 Years

Physical Therapy Assessment 2-5 Years

Team Collaboration 2-5 Years

Client Relations 2-5 Years

Customer service > Sales Representative > Customer Support 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Experience highlights

Customer Support Agent

SaRA Health · April/2025 – Present

Provided customer support via chat, email, phone, and tickets. Assisted healthcare-related inquiries, investigated concerns, escalated complex issues, and documented interactions while maintaining professionalism in remote environment.

Teacher

Mindanao Medical Foundation College · January/2024 – Present

Communicated course information to students with varying learning needs. Managed multiple responsibilities, maintained academic records, and developed strong communication and problem-solving skills through student and colleague interaction.

Physical Therapist

Mindanao Orthopedic Sports and Rehabilitation Center · February/2023 – Present

Provided direct client services, explained treatment plans and procedures clearly. Used active listening to understand needs, maintained client records, coordinated with colleagues, and managed multiple clients professionally.

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