Quality and Compliance Analyst

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Experienced Quality and Compliance Analyst with 8 years in the BPO industry, specializing in quality assurance, compliance and performance evaluation

Skills & Experience

Experience highlights

Tech Coach

Asurion · March/2026 – /

Identified customer needs and recommended relevant products, upgrades, or service plans through consultative selling techniques.
Consistently met or exceeded sales, revenue, and customer satisfaction targets by promoting value-added products and services.

Quality and Compliance Analyst

iQor · January/2019 – Present

Identified performance gaps, compliance risks, and process deviations, recommending corrective actions and process improvements.
Delivered timely coaching and constructive feedback to agents and team leaders to improve quality, customer experience, and compliance.
Prepared and analyzed quality and compliance reports using Microsoft Excel, Power BI, and other reporting tools to identify trends and present actionable insights.

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