Skills
Sales & Lead Generation
1-2 Years
Customer Support Healthcare
2-5 Years
Collections & Account Management
2-5 Years
Customer Support > Customer Service > Fraud detection
5-10 Years
Customer Support > Insurance
5-10 Years
5-10 Years
Account Management
10+ Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
10+ Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Collections
2-5 Years
Cold Calling
2-5 Years
Dispute Resolution
5-10 Years
Experience highlights
Appointment Setter / Cold Caller
Connect To Him (TX Home and Auto Insurance)
·
January/2025
–
Present
Executed outbound cold calling campaigns to identify prospective home and auto insurance clients. Evaluated client profiles for eligibility and qualified insurance needs before routing to licensed agents.
CSR III / Fraud Analyst
Teletech (DoorDash)
·
March/2018
–
Present
Audited platform transactions to detect and mitigate fraudulent activities. Resolved complex charge disputes and identified emerging fraud patterns to improve user verification workflows.
Collection Specialist
iQor Phils. (Credit One Bank)
·
March/2016
–
Present
Recovered past-due balances by contacting delinquent account holders. Structured settlement plans to maximize recovery rates while adhering to financial regulations.
Email Support Representative
Convergys Philippines (Iron Mountain)
·
July/2014
–
Present
Resolved technical and administrative account issues via email. Accelerated ticket resolution times and exceeded KPIs for response accuracy and customer satisfaction.
Healthcare Representative
Expert Global Solutions (Anthem Blue Cross Blue Shield)
·
June/2011
–
Present
Explained complex healthcare benefits and claims to policyholders and medical providers. Processed insurance claims and enforced strict data privacy standards.
