Customer Service Manager

Verified

$6/hr

Message Bookmark

Outline

Looking for Freelance work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Experienced Customer Service and E-commerce Specialist skilled in Shopify, email, and chat support.

Skills & Experience

Skills

Customer Support > Email Support 5-10 Years

Customer service 5-10 Years

Shopify Store Management 1-2 Years

Call Handling / Phone Support 5-10 Years

Team Management / Leadership 2-5 Years

Experience highlights

Customer Service Manager / Catalog Manager / Email Support (Shopify)

SedolousCommerce · September/2024 – /

- Provide customer support via email, chat, and text messages, handling inquiries, orders,
and product concerns.
- Manage Shopify catalog: update, delete, archive products based on client and customer
requests.
- Ensure product data accuracy and handle administrative tasks per client instruction.
- Collaborate with clients to maintain store efficiency and enhance overall customer
experience.

C2C Department Lead

iSupport Worldwide · September/2019 – Present

- Assisted ticket sellers and buyers via calls, chats, and emails.
- Managed ticket listings, created process improvement projects, and sent performance
reports.
- Supported team members with training and client communication.

Customer Support & Quality Analyst

HKT Teleservices · August/2017 – Present

- Conducted call audits, calibration sessions, and provided coaching to improve agent
performance.
- Sent quality reports and recommendations to management for process improvement.

Customer Service Representative

Teleperformance · December/2015 – Present

- Provided technical and billing support to customers for an Australian telco.
- Offered product benefits and upselling opportunities.

Customer Service Representative

Expert Global Solution · April/2012 – Present

Resolved customer concerns and provided excellent support for satellite radio services.

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