Support Specialist

Verified

$20/hr

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Outline

Looking for Part-Time work (4 hours/day) at $20/hour

Associate Degree

English proficiency Fluent

Professional Summary

Critical Thinker, Hardworking, Fast Learner, Quickly Adapt Things

Skills & Experience

Skills

Customer Support > Technical Support, Data Entry , typing, administration , 10+ Years

Experience highlights

Support Specialist

Inform Group Inc./Lightspeed · November/2021 – /

Main Responsibility - To provide a more comprehensive customer service and technical support approach for our merchants to assist them with the issues that they may encounter while using the Lightspeed application (B2B SaaS application). Answering inbound calls, chats, and emails to the issues raised by the merchants via the ticketing management system.

Ticketing tool I am using: Zendesk and Intercom

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