VA

Verified

$10/hr

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Outline

Looking for Part-Time work (4 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

Skilled professional with 20+ years’ experience in customer service, administration, and warehouse/stock management; industry background in oil & gas

Skills & Experience

Experience highlights

OpenAI Email Support Especialist

TASK US, Lumina Imus, Aginaldo Hi-way · November/2025 – Present

• Delivered timely email assistance to address client inquiries and resolve concerns.
• Leveraged support tools and AI-driven workflows (70%) complemented by targeted human intervention (30%) to ensure accurate, effective solutions. (Tools : SalesForce, ChatGPT, Notions, Retool, OpenAI Help Center, RevCat, Stripe and Quartz)

Operations Customer Expert I

Teleperformance Molino · January/2022 – Present

• Client Chase US – provided outstanding service and gave timely resolutions to customer’s card queries, payment transactions, account servicing, app navigation, account statement, contactless limit and other task related to everyday banking. corresponds with customer thru chat support.
• Client Chase UK – Authenticated, verified and processed credit card applications if fraud free.

Customer Service Agent

IQor Dasmarinas · October/2019 – Present

• Client Capital One bank – provided outstanding customer service, attended, answered queries, resolved issues, processed transactions with online banking, mobile app and other digital tools
• Monitored customer’s accounts for suspicious activities and took appropriate action.

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