Skills
Customer Support > Ecommerce > Amazon?
6 Months to 1 Year
Customer Support > Customer Service > Payment Processing and Billing concerns
2-5 Years
Customer Support > Active Listening problem solving,
2-5 Years
Customer Support > Customer Relationship Management , Sales
2-5 Years
Customer Support > Customer Service > Fraud detection
6 Months to 1 Year
Experience highlights
Customer Support
Foundever
·
October/2024
–
Present
Processed refunds, arranged replacement orders, and resolved third-party seller disputes for Amazon customers. Provided support with account management, payment inquiries, and order/shipments tracking. Consistently earned high customer satisfaction ratings by delivering prompt, accurate, and solution-focused assistance.
Fraud Analyst
Concentrix
·
February/2022
–
Present
Investigated suspicious transactions and verified check deposits to mitigate fraud risks. Conducted outbound calls to authenticate payor and drawee information, ensuring transaction legitimacy. Assisted customers with dispute resolution processes and managed escalations related to card issues, delivering clear guidance and maintaining compliance with security protocols.
Customer Service Representative
Sitel
·
October/2019
–
Present
Delivered technical and billing support for AT&T and DirecTV subscribers, troubleshooting service issues and ensuring accurate account management. Scheduled service appointments, recommended product upgrades, and promoted additional services to enhance customer experience. Consistently achieved high customer satisfaction by resolving inquiries promptly and communicating solutions clearly.
