Customer Service Assistant | Bookkeeper

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service and Administrative Support professional with 10+ years of experience in customer relations, financial operations, and bookkeeping. I handled high-volume customer inquiries through email, live chat, and phone in the fintech industry, resolving payment issues while delivering excellent service.

Although I don't have formal call center experience, outbound client communication was part of my role as a Business Support Associate, where I contacted prospective clients through calls and messages, followed up on inquiries, and built customer relationships.

I also have 2 years of bookkeeping experience using QuickBooks, Zoho, Stripe, and

Contact hidden, handling bank reconciliations, AP/AR, and financial records. I'm organized, detail-oriented, a quick learner, and committed to providing reliable customer support, administrative assistance, and bookkeeping services.

Skills & Experience

Skills

Customer Service - Call and Chat 2-5 Years

Email support customer service 5-10 Years

Live Chat Support , Email Management & Correspondence 2-5 Years

Administrative Support Calendar Management Email Management Data Entry File Organization & Documentation 2-5 Years

Customer Support » Email Support 2-5 Years

Experience highlights

Bookkeeping Assistant

IT and E-commerce Start-up · October/2022 – Present

Data entry. Reconciling bank statements. Managing accounts payable and receivable. Categorizing transactions. Recording purchases, expenses, invoices, and payments. Experience with using Quickbooks, Zoho, Stripe and Contact hidden

Senior Financial Service Analyst

First Globaltransit Inc. · March/2020 – Present

Manages and oversees payout transactions like settlements invoices for multiple Asian currencies like CNY, MYR, IDR and INR and crypto currency and makes sure that they are being processed timely. Collates operation-related invoices/receipts and ensures proper declaration and recording. Utilizes bank statements to reconcile total sales, account’s ending balances, and cash flows. Handles daily financial reports a

Financial Service Analyst II

First Globaltransit Inc. · September/2019 – Present

Financial Service Analyst II | First Globaltransit Inc. | Sept. 2019 - Mar. 2020
Attends to various client’s inquiries regarding their withdrawals and deposits. Occasionally attends to the responsibilities of a Financial Service Analyst I and leads them for tasks that needs to be done as a team. Other tasks that may be assigned.

Financial Service Analyst I

First Globaltransit Inc. · May/2018 – Present

Services the e-commerce market with online payment transactions. The service includes a variety of payment solutions to accommodate the requirements of our network of clients which catered to SEA currencies and crypto currency. Executes the processing of withdrawal transactions timely. Navigates through the in-house system to detect relevant issues and relay it to the immediate superior. Facilitates in setting up, run

Business Support Associate

QConsult, Inc. · April/2014 – Present

Calls and corresponds with customers to explain the products, processes, status, and others. Responds to customers’ queries and concerns via telephone, email/web, fax, or written correspondence. Takes responsibility by following through and informing the client about the status through reports. Complete ad hoc business process tasks provided by the direct superior. Collect, record, and maintain a secure database of customer cont

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