Skills
Organizational Skills. Proficient in Data Entry, Customer Service, CRM, MS Office, and Multitasking.
2-5 Years
Experience highlights
Customer Service Representative
UnifyCx
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October/2021
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Present
As a Customer Service Representative at UnifyCX, I specialized in critical roadside assistance, expertly managing high-volume inbound and outbound inquiries. I swiftly resolved complex, emergency situations with urgency and empathy, using strong de-escalation skills to guide distressed customers. By effectively coordinating with dispatch and cross-functional teams, I consistently delivered rapid, reliable service, significantly improving customer experience and loyalty in a high-stakes.
Fraud Analyst
Alorica
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October/2018
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Present
I investigated and resolved complex financial fraud cases. I used advanced data analytics to identify fraudulent transaction patterns and implement effective preventative measures, successfully reducing active fraud across client portfolios. I collaborated with cross-functional teams to develop and execute robust fraud prevention programs. My work included integrating machine learning algorithms, which significantly increased the accuracy and speed of fraud identification in high-volume transact
Customer Service Associate
Tech Mahindra
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April/2016
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Present
As a Customer Service Associate, I gained a strong foundation in high-volume administrative support and customer facilitation. My expertise covers comprehensive email management, efficiently processing diverse requests, and executing critical team coordination (task distribution and monitoring). I regularly generate detailed performance metrics and End-of-Day Reports. I aim to leverage this administrative and coordination expertise to design and implement efficient Virtual Assistant (VA).
Data Encoder
Baguio Benguet Int Agency
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May/2015
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Present
Six months as a Data Encoder for government documents provided high proficiency in rapid data entry, validation, and regulatory compliance, converting records into searchable databases. I aim to leverage this expertise to implement Virtual Assistant (VA) automated workflows that streamline the entire data encoding lifecycle, significantly increasing throughput and reducing human error.
