Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Highly resourceful and detail-oriented Customer Service Representative with over a year of experience in high-volume customer service environment. Proven track record in resolving complex technical troubleshooting, subscription lifecycles, and account security issues. I take pride in being a "first-call resolution" expert who balances technical precision with a calm, empathetic approach to user's problems and frustration. I'm also familiar with jira tickets for tracking tasks, bugs, or features from conception to completion.

Skills & Experience

Skills

Accounting > Financial Accounting > Analysis 1-2 Years

Complaint resolution 1-2 Years

• Technical Troubleshooting 1-2 Years

• Live Chat Support 1-2 Years

Crm software 1-2 Years

Application support 1-2 Years

JIRA 1-2 Years

Experience highlights

Tier 2 Customer Service Representative

Concentrix · March/2025 – Present

Resolved complex customer inquiries using knowledge base and account systems. Documented interactions in CRM and troubleshot billing, order, and service issues through root-cause analysis. Escalated unresolved cases with detailed notes.

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