Skills
Communication Skills
10+ Years
Chat support
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Communication Skills , Computer Literate, attention to detail, problem solving skills, time management, organizational skills,
10+ Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Escalation Management
2-5 Years
CRM & Tools
5-10 Years
Marketing > Order Management
2-5 Years
Customer Support > Chat Support >Technical Support
10+ Years
E-commerce Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Online Customer Support & Technical Support
VA E-Commerce
·
Jul/2023
–
Present
Managed customer inquiries via email, website, and social media. Provided technical troubleshooting for online platforms, product information, order assistance, and reported technical issues to IT team.
Sales Support Desk Specialist
ClearSource
·
Oct/2020
–
Present
Resolved customer requests via chat and text. Facilitated welcome calls, processed documents, educated sales representatives, managed logins, audited accounts, and scheduled appointments for solar process.
Google Expert: Technical Support
Concentrix
·
Aug/2019
–
Present
Resolved technical support cases for Google One and Drive via phone, email, chat, and web. Provided troubleshooting for software installs, password resets, email setup, and educated members on Google products.
Consumer and Community Banking Specialist II
JPMorgan Chase & Co.
·
Feb/2018
–
Present
Provided customer service via inbound calls for account transactions, payments, fees, and complaints. Resolved product/service questions and provided accurate information using proper methods and tools.
Consultant: Technical Chat Support, AT&T Uverse Field Operation
Sutherland Global Services
·
Jan/2017
–
Present
Troubleshot VDSL/ADSL, VOIP, and IPTV service issues. Provided second-line support to field technicians, remotely configured equipment, and assisted with modem, email, and browser troubleshooting.
